Shipping and Return policy

Shipping policy

Covid-19 Delivery 

Please note that there may be delivery delays due to the current situation with COVID-19. We cannot 100% guarantee that packages will be delivered in the exact time frame stated. Although some major cities aren't as affected, there are certain provinces and rural areas that are experiencing shipment delays so please bare with us. We wish everyone well and please keep  being safe.

It takes 2-3 days to process your order after which,

USA  2-5 business days using USPS

Canada 2-10 Business Days using Canada post

International 2-3 Weeks using Fedex international

Lost or stolen Packages

Please note that for all shipments, we are not responsible for lost or stolen packages. It is the customer's responsibility to track their order and be available at the delivery address to receive the parcel. The Courier will either leave a delivery notice if the customer isn't available at the location and retry delivery at another date, or they will leave the parcel at the front door or mailbox based on their discretion. QAFit will not be held responsible for orders that have been noted delivered via the tracking information but not received by the customer.

Incorrect Address

If a delivery address is submitted incorrectly  when an order is placed, QaFit assumes no responsibility and cannot ship out replacement packages or refund these orders. 

If you realize that you submitted the incorrect address at the time of order, please notify us immediately via email queenafitness@gmail.com. We can correct the address only if the order has not been shipped out yet. 

Incorrect Size/Order

All orders are eligible for a courtesy size change after purchase. We will make every attempt to change your size as soon as the request is made if it is submitted withing 24hrs, however, they are not guaranteed if your order falls under the following conditions:
-Your order has processed and has been scheduled for shipment.
-Your order has already shipped.
If you have received your package and realized you placed an order for the wrong size, we are happy to do an exchange. Please have the incorrect package sent to us within 14 days of purchase. As soon as we receive the incorrect order and it has gone through inspection (please review our exchange policy below ), we will issue you a gift card of the amount paid excluding shipping, which you can use to repurchase the correct size.
Please note
If  this wasn't a fault on our end, we do not offer return labels for you to send the incorrect order back to us, and you will also be responsible for the new shipping cost to ship the new product to you. 
 
Exchanges & Return policy

We hope you love your item!  If there are any issues please reach out!

We only offer exchanges, No refunds. it will be considered only under the following circumstances;

- You let us know and ship the item back to us within 14 days

-Item(s) Must be unworn & unwashed. No stains or sign of wear!

- we inspect items thoroughly before we take any actions 

-Still in original packaging

- we do not offer return labels therefore shipping cost is 100% the customers responsibility

-At the time of exchange, the customer will be Informed if the size to be exchanged for is available. In the case that the size preferred is unavailable at the time when item is received. Client will be issued a QAfit gift card ( excluding any shipping & fees) that can be used for future purchases.